At Topup.ma, speed and security are our top priorities. Here is complete clarity on our delivery process and timelines to ensure a smooth and secure shopping experience.
Under normal conditions, your recharge or gaming code is delivered to your account or via WhatsApp within a maximum of 5 minutes after successful payment confirmation.
We strongly advise selecting "Instant Transfer" (Virement Instantané) so the funds reach us immediately, allowing our support team to process and deliver your order right away without delay.
If you send a standard bank transfer, no code will be issued under any circumstances until we log into our bank account and verify the actual receipt of funds (takes 24 to 48 business hours).
If you decide to cancel after the funds arrive in our account, refunds are issued EXCLUSIVELY back to the exact same bank account from which they were sent. Refunds to third-party accounts or via alternative payment methods are strictly prohibited.
If you have a Cash Plus account, you can transfer the amount directly through the app for effortless and immediate order delivery.
Visit any nearby Cash Plus agency with our account details to make a direct deposit. (Note: Deposit fees are paid by the customer).
Any attempt to manipulate or submit modified/fake transfer receipts created via Artificial Intelligence (AI) or editing tools like Photoshop will result immediately and without warning in a permanent ban of the phone number, address, and all customer data from our platform.
Our support team is available to assist you and confirm your orders as soon as funds arrive.